Shipping & Delivery

A flat rate of $10 will be charged for every order within Australia.

We use Couriers Please  and Australia Post for national deliveries.

We use Fed Ex or Australia Post for International orders.  A flat rate of $20SUD will be charged for all international orders.

Ayu will use these methods unless otherwise requested by the purchaser. This is so that we can track the item during delivery. A signature may be required upon delivery.

Orders placed between Monday - Friday will begin processing by next business day and Ayu aims to ship within 72 hours of the purchase. Ayu ships from Sydney and depending on distance delivery should be between 1 and up to 10 working days within Australia.  As recommended by Couriers Please and Australia Post. 

Tracking numbers will be sent via email. Invoices will be sent upon request only. 

Orders placed on Friday after 12pm EST or over the weekend will begin processing the following Monday.

Any further delays could be a carrier issue and Ayu does not accept responsibility for delays of this kind.

International shipping will be charged at a flat rate of $20 for every order inclusive of up to 3 bottles of Ayu. For purchases of over 3 bottles please contact Ayu at info@theayu.com.au for shipping rates. The rate for 4 or more bottles will be charged by weight as per Australia Post recommendations for International postage.

Please note that all product pricing indicated and payments made on this site are in Australian dollars.

Orders to countries outside of Australia may be liable to import duties and/or taxes, which are applied when your package reaches your country. We are unable to estimate the amount of duties and taxes your product may incur as these charges are imposed directly by your local customs. For more information, please contact your local customs office.

For tracking updates for international orders please contact your local national postal service and quote the tracking number provided by AYU sent via email notification first before making an enquiry. 

All full size bottles come boxed in our signature gift wrapping.