Shipping & Delivery

We use Australia Post for all National and International orders.

A flat rate of $10 will be charged for every order within Australia.

A flat rate of $20 AUD will be charged for all international orders. 

These rates include express post shipping.  

Sample packs have postage included and will be sent via Eparcel. 

Orders over $150 are eligible for free shipping and express post.

You have the option (recommended) to add a signature on delivery to your order. This will incur an extra charge of $2.95

We strongly advise you make sure that your order is shipping to a "secure" location, as once a package has been delivered to the correct location, we cannot be held responsible for lost or stolen packages.

All packages left without a signature will have an image taken by Australia Post. This image is available for you upon request to Auspost by quoting your tracking number.  Due to confidentiality we are unable to activate this request on your behalf. 

Australia Post  collect orders from our Sydney location on Monday, Wednesday and Friday by 9am. Therefore orders placed on Friday -Sunday will be despatched on Monday 9am EST. Orders placed Monday-Tuesday will be despatched on Wednesday 9am EST. Orders placed on Wednesday-Thursday will be despatched on Friday 9am EST. 

Any delays beyond our delivery times could be a carrier issue and Ayu does not accept responsibility for delays of this kind.

Claims on lost deliveries will not be accepted after 7 weeks from the date of purchase, consideration will only be made to customers who have made contact within this 49 days.  

Your personal details such as name, address, contact and email will be shared with Auspost only, accurate contact information will ensure a streamlined delivery.  We do not share this information with any other company or service.  

You will be sent an email confirmation of your order which will act as an invoice and proof of purchase. Once the shipping process has been initiated we will send you the tracking number for your parcel. Check your junk folder if you can't find a tracking update or please contact us at info@theayu.com.au to follow up on tracking. 

Extra notes on International Orders.

There are significant delays with sending parcels internationally with Australia Post due to the current lack of international flights leaving Australia due to global flight restrictions. Expect delays up to and in excess of 8 weeks depending on your location. By ordering internationally you are agreeing that you accept the significant delays incurred.

All product pricing indicated and payments made on this site are in Australian dollars.

Orders to countries outside of Australia may be liable to import duties and/or taxes, which are applied when your package reaches your country. We are unable to estimate the amount of duties and taxes your product may incur as these charges are imposed directly by your local customs. For more information, please contact your local customs office. AYU takes no responsibility for these charges.

For tracking updates for international orders please contact your local national postal service  and quote the tracking number provided by AYU, sent via email notification first before making an enquiry with us. Once the parcel has left Australia it will no longer register on our system and be visible only in your local or national postal service. 

It will be assumed that once you have placed your order you have read and understood our shipping and delivery policy.