Terms & Conditions
Please note : We do not offer refunds for "change of mind"
Therefore, we strongly recommend that if you have never tried our perfumes before that you purchase a sample pack. This way you can determine the scent that is right for you before committing to a full size bottle of either 15ml or 30ml size. Alternatively, if one of our stockists in close to you, you can visit a store and smell each scent in person.
Damage : We advise upon receiving your order that you fully inspect the item for any damage and contact us immediately if there appears to be any issue with the packaging or your purchase. Photos may be required.
Contact via email will be required within 14 days of purchase in order to make any claims on damaged items. Claims made beyond this time frame will be assessed on a case by case basis.
Claims on lost deliveries will not be accepted after 7 weeks from the date of purchase, consideration will only be made to customers who have made contact within this 49 days.
You will be asked to provide proof of purchase whether from Ayu online store either by way of order number or from one of our stockists your will need a receipt. You will be required to produce one of these to initiate a return or refund for any reason.
If for any reason you require a refund or exchange you will be asked to have the item returned to us for full inspection. Return postage is at your expense. Once the return is received, a refund can be issued.
Please provide us with accurate contact information so that we may easily be able to contact you if any issues occur. Ayu will not provide your details to any other organisation and will keep all details confidential.
We advise that you test patch your Ayu scented oil on the inside of your wrist before using and if rash or irritation occurs discontinue use immediately. All our products are for external use only, do not ingest. Colour and sediment may vary from batch to batch due to seasonal and environmental diversity.
Once payment has been received it will be assumed that you have read and accepted all the terms and conditions mentioned in the above statement.
All full size bottles of perfume come boxed in our signature gift wrapping.